Privacy Policy

Progressive Medical Development (“PMD”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of all personal and personal health information collected through our website, ProgressiveMD.ca, and through any forms, communications, or services associated with our medical billing operations. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information in accordance with The Personal Health Information Act (PHIA) of Manitoba and PIPEDA (Personal Information Protection and Electronic Documents Act).

1. Information We Collect

We collect information that you voluntarily provide when interacting with our website or engaging in our billing services.

1.1 Personal Information

• Name
• Email address
• Phone number
• Professional details (e.g., clinic name, specialty, practice information)
• Any information submitted through contact or consultation forms

1.2 Personal Health Information (PHI)

Collected only when necessary for billing, claim submission, or practice support:

• Patient identifiers included in billing documentation
• Diagnostic codes, service codes, and claim‑related information
• Physician billing numbers and practice details
• Any additional information required to process medical claims securely and accurately

1.3 Technical Information

Automatically collected for website functionality and security:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the site

This information is used strictly for analytics, performance, and security.

2. How We Use Your Information

We use your information solely for operational, administrative, and billing‑related purposes, including:

• Processing medical billing claims
• Providing consultation and support services
• Communicating with you regarding billing updates or inquiries
• Ensuring compliance with provincial and federal regulations
• Improving website performance and user experience
• Maintaining secure and accurate records for billing operations

We do not use your information for marketing without explicit consent.

3. Disclosure of Information

We only disclose personal or health information when necessary for billing operations or when required by law.

3.1 Permitted Disclosures

• To authorized PMD billing specialists and account managers
• To Manitoba Health for claim processing and verification
• To third‑party insurers or government programs when required for billing

All partners are required to comply with PHIA and PIPEDA.

3.2 No Third‑Party Sharing of Contact Information

Our privacy policy states that we do not share or obtain contact information with third parties, and text‑message opt‑in consent is not shared with anyone except the entity the end user provided consent to. Your contact information and communication preferences remain strictly within PMD and are never sold, rented, or disclosed to external parties.

4. Consent

By submitting information through our website or engaging our billing services, you consent to:

• Communication from PMD regarding billing, claims, or service updates
• Secure handling of PHI in accordance with PHIA

You may withdraw consent at any time, subject to legal and operational limitations.

5. Data Security

We prioritize data security and employ multiple safeguards, including:

• SSL Encrypted data transmission and storage
• Secure servers located in Canada
• Access restricted to authorized personnel
• Regular audits and system updates
• Compliance with PHIA security requirements

If a privacy breach occurs, we will follow all required notification procedures.

6. Retention of Information

We retain information only as long as necessary to:

• Provide billing services
• Meet legal and regulatory requirements
• Maintain accurate financial and medical records

Information is securely destroyed when no longer required.

7. Your Rights Under PHIA

You have the right to:

• Request access to your personal or billing‑related information
• Request corrections to inaccurate information
• Request a record of disclosures
• Withdraw consent where legally permissible

8. Cookies & Website Tracking

ProgressiveMD.ca may use cookies or analytics tools to:

• Improve website performance
• Enhance user experience
• Monitor security and traffic patterns

These tools do not collect personal health information.

9. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third‑party websites.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legislation or operational practices. The “Last updated” date will be revised accordingly.